Frequently Asked Questions
Is distilled water safe to drink daily?
Yes. Distilled water is simply pure H₂O — free from contaminants, additives, and residues. Many doctors and health professionals recommend it as one of the cleanest forms of hydration available.
Does distilled water remove minerals from your body?
No. This is a common myth. The minerals your body needs — like calcium, magnesium, and potassium — primarily come from food, not water. Distilled water does not strip your body of minerals.
Why choose distilled over spring or tap water?
Distilled water contains no microplastics, heavy metals, chlorine, fluoride, or pharmaceutical traces. It hydrates you without anything your body doesn't need — just pure H₂O.
What about electrolytes? Doesn’t water need them?
Your daily electrolyte needs are almost entirely met through the food you eat. Most bottled waters contain too little to make a difference — it’s often just marketing. Distilled water allows you to control your intake properly, especially if you’re on a medical diet.
Can people with kidney issues or on dialysis drink distilled water?
Yes — in fact, many find it ideal. Distilled water contains no hidden sodium, potassium, or phosphorus, making it easier for kidney patients to manage their mineral intake. Still, always consult your physician for personalized advice.
Does it taste different?
It may taste smoother or “flat” at first, simply because your palate is used to minerals or additives in regular water. But many people come to prefer the clean, neutral taste of pure water.
Is distilled water better for fasting or detoxing?
Absolutely. During fasting or cleansing, your body benefits from water that doesn’t bring in outside substances. Distilled water supports clean hydration and cellular detox without interference.
Shipping & Returns
Shipping
We currently ship across the UK. (Shipments to North America will be available shortly. We appreciate your understanding).
Orders are processed within 1–2 business days.
You’ll receive a confirmation email with tracking once your order ships.
Standard delivery: 2–5 business days
(Express options available at checkout.)
Returns
We stand by the purity of D/Stilled.
If your order arrives damaged or incorrect, contact us within 7 days of delivery and we’ll make it right.
Unopened products can be returned within 14 days for a full refund.
To start a return, email contact@d-stilled.com with your order number.
Privacy Policy
Last updated: [Insert Date]
D/Stilled is committed to protecting your privacy and handling your data responsibly. This policy explains how we collect, use, and store your information when you visit our website or purchase from us.
1. What We Collect
We may collect the following information:
Your name, email address, and shipping details
Payment details (processed securely via third-party providers)
Browsing data via cookies (e.g. location, pages visited, time spent)
2. How We Use It
We use your data to:
Process orders and deliver products
Send order confirmations and updates
Improve our website and customer experience
Respond to customer service inquiries
(With consent) send occasional updates or offers
3. How We Protect It
Your data is stored securely.
We never sell or share your personal information with third parties for marketing.
Payments are processed securely via trusted third-party payment gateways (e.g. Stripe, PayPal).
4. Cookies
Our website uses cookies to help improve your experience. These may include:
Essential cookies for site functionality
Analytics cookies (e.g. Google Analytics)
You can disable cookies through your browser settings at any time.
5. Your Rights (UK & EU Users)
You have the right to:
Access the personal data we hold about you
Request corrections or deletion
Withdraw consent for marketing at any time
To do so, please email us at: [insert contact email]
6. Contact Us
For questions or concerns about your data or this policy:
📧 contact@d-stilled.com / 📞 0800 1615631
Terms of Service
Last updated: [Insert Date]
Welcome to D/Stilled. By accessing or purchasing from our website, you agree to the following terms. Please read them carefully.
1. About Us
D/Stilled is a UK-based brand offering premium distilled water for conscious, health-focused individuals. All transactions are processed in GBP (£).
2. Orders & Payments
All prices are listed in GBP and include VAT unless otherwise stated.
We accept secure payments via major debit/credit cards and trusted providers (e.g. Stripe, PayPal).
Once your order is placed, you’ll receive a confirmation email.
We reserve the right to cancel any order due to stock issues, incorrect pricing, or suspected fraud.
3. Shipping & Delivery
Orders are typically dispatched within 1–3 working days.
Delivery times vary based on location and courier.
We currently ship within the UK (international shipping may be added in future).
For full details, see our Shipping Policy.
4. Returns & Refunds
We aim for 100% satisfaction. If there’s an issue with your order:
Contact us within 7 days of delivery.
Returns are accepted for damaged or incorrect items (unopened).
Refunds are processed once we receive and inspect returned goods.
Please note: Due to the nature of the product, we cannot accept returns on opened bottles for hygiene and safety reasons.
5. Product Information
We take great care to ensure product details, images, and descriptions are accurate. However, slight variations in packaging may occur.
Distilled water is not a medical product. Always consult your healthcare provider if you have specific health conditions or dietary needs.
6. Intellectual Property
All content on this site — including logos, text, images, and design — is owned by D/Stilled and protected by copyright. Please do not use our materials without permission.
7. Limitation of Liability
We do our best to ensure a smooth experience, but D/Stilled is not liable for:
Losses due to delays or product availability
Indirect or consequential damages from use of the site or products
8. Updates
We may update these terms occasionally. Please check back before placing new orders. Your continued use of the site means you accept any changes.
9. Contact
Questions?
📧 contact@d-stilled.com / 📞 0800 1615631